Terms and Conditions

1. General

The Terms and Conditions described below represent a statement of Agreement between Apcom IT Training (hereinafter referred to as Apcom IT) and the relevant parties or Individuals (hereinafter referred to as Delegates). No change to this Agreement or Terms and Conditions shall be binding unless mutually agreed in writing by both parties.

2. Course Enrolment

To enrol and be granted admission to a Training course, Apcom IT requires Delegate(s) to fill in an enrolment document or an online enrolment form and to ensure the total payment is paid in full. Apcom IT may accept Deposits as a method of advance payment or as a confirmation for enrolment on a Training course. Delegates may opt to book or reserve a place on a Training course but a place can be confirmed by us only after a Deposit payment is paid. Acknowledgement of receipt of payment will be sent through an email or in writing. An admission confirmation sent by us will need to be produced by the Delegate prior to the start of their chosen Training course.

3. Course Payment

Our Training courses, course content and costs are subject to change without any notice. Training costs would include Training Fees, Server Access Charges, Car Parking Charges, etc. Training Fee discounts may apply for multiple delegates or group bookings on select courses.

4. Payment Methods

Payments can be made through:

• All debit or credit card processing is handled through 'Paypal' gateway.
• We accept BACS or Account Transfer (Transfer within Bank accounts) upon agreed terms.

All payments must be cleared before the commencement of the Training. Cheques received by Apcom IT that are not honoured by the Bank concerned will incur a £25 administration charge per presentation. Credit card payments incurring additional card fees must be paid for by the Delegate. Please note, Paypal secure payments may incur additional handling changes. Training Fee discounts may apply for multiple delegates or group bookings on select courses.

5. Payment Terms

Delegates may be refused admission to a Training course if payment has not been received or cleared in our account before the start of the Training. Invoices raised for Corporate training should be settled within 30 days (1 month) of our invoice date.

6. Cancellation and Refunds

Cancellation must be notified in writing and received at our office at least 5 working days (1 week) prior to the Training start date. Penalty would be incurred (as tabled below) by the Delegate as a percentage of the Training Fees, depending on the notice period given prior to the Training start date. Delegates who are to discontinue from Training for whatever reasons, either after enrolment or after the initial payment is made, will not be eligible for any refunds.

7. Transfer or Postponement

Delegates have an option to postpone or transfer to another Training course after their payment and before attendance on their chosen Training course. Postponement and transfer to other Training courses may only be possible depending on the Training course availability and Training costs. Penalty (as tabled above) may still be incurred if sufficient notice, in writing, is not provided for such transfer or postponement.

Apcom IT reserves the right to cancel a Training course at any time. In such unavoidable and rare circumstances, Delegates will be offered alternative Training date(s) or an option to attend another similar Training Course. The Delegate can also opt to withdraw from the enrolled Training Course for which a 100% refund will be arranged. We fully indemnify against any loss or expenses incurred by the Delegate(s) as a result of such cancellation of Training by Apcom IT.

8. Miscellaneous Terms

We provide high-quality and affordable IT training with experienced Instructors and high-end infrastructure. In order to maintain our training quality, we might require a minimum delegate count for the start of the Training course.

We strive to satisfy everyone. However, if you want to express your opinion, Delegates can give their suggestions in writing. Delegates agree to abide by all Security, Health and Safety measures in effect at the course location. Valuables, personal property etc, should never be left unattended within the premises. Apcom IT indemnifies itself against any loss, theft or damage of whatsoever nature and howsoever caused by the Delegates.

9. IPR and Copyright

All copyright and other intellectual property in all materials that we provide for use prior to or during the Training, including marketing and Training content, shall be and remain vested in us. The materials are intended for the use of the individual Delegate and copying or redistribution of the contents is strictly prohibited. Training materials may not be reproduced in whole or in part without prior written permission from Apcom IT.

10. Course Delivery

We have immense expertise in delivering high-quality specialist IT training in line with the needs of the UK Industry. We endeavour to address all parts of the Training as detailed in the Training course outline, but this cannot always be guaranteed. The duration of the Training Course can be changed by the Instructor depending on the need and speed of the Delegates. Our proven training strategy comprises of a more hands-on approach with practical methodologies.

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