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  SAP Customer Relationship Management

  

Course Description

About SAP

SAP is a world leader in the Business Application Software market. SAP has a rich history of innovation and growth as a true industry leader. Their innovative software products are widely used by many FTSE 500 Companies. SAP helps Companies become best-run Businesses. Technical and Functional SAP Consultants are very much in demand and in fact there is a shortage of trained SAP personnel in the UK.

Course Objectives

The goal is towards SAP Customer Relationshsip Management (CRM) Certification course path. This course will introduce you to a wide range of tasks carried out with the SAP CRM Functional Module. At the end of the course, Delegates would have fully benefited from a complete hands-on experience with an overview of what it entails to be a SAP CRM Consultant.

Pre-requisites

Eager to take up a challenge and to achieve certification or to start a career with the SAP CRM Functional Module.

Course Topics                                                    (view full course topics here)

        • Overview of SAP and CRM roles
        • CRM Solution Overview
        • CRM Basic Data
        • CRM Base Customizing
        • CRM Business Transactions
        • CRM Middleware settings
        • Customer Interaction Centre (CIC)
        • Implementing Internet Sales
        • Implementing CRM- Marketing
        • Installed Base Management

Further Details

Course Code SC1
Course Duration (Day/Weekend) 10 / 14 Days
Course Price £ On Request

 



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